The difficulty of looking to the future in times of crisis
These times of economic crisis where resources dwindle and have to be selective about the different alternatives of action portray public officials. In particular, two models of action, which are by no means new, are presented as possible alternatives to increased responsibilities derived to serve increasingly complex society. On the one hand is the classic and timeless solution to increase the workforce: the response we continue to always work methods always new challenges and we need to bring more people. The second alternative is to apply new techniques, methods and tools to increase productivity of people to not only be able to vent to meet current challenges but also anticipate and act proactively to the challenges of tomorrow.
If we look at economic performance, the responsible public official may be tempted to choose the first alternative. The implementation of initiatives improvement, modernization or innovation, as we like to call it, requires significant investment to deploy the tools both to train and encourage people in the always difficult cultural change associated. Hiring more people is in a crisis like this one much cheaper. And this tempting argument makes timely savings lose sight of the future, the view that investments in increasing productivity and yield benefits are amortized over time, but staff costs in the current conditions of the civil service stay forever.
The first option also has the virtue of generating much less conflict: managers and middle management, who know their subject area but have a profound misunderstanding of the new challenges and opportunities that entails the information society (or knowledge society, or, say Gary Hammel, society, creativity) solve your problem in a way that does not require venturing into areas that do not understand or master. And workers continue to live in a routine they know perfectly with the added benefit of defense who is spreading the work among more people. Or compared with the tensions caused by introducing an organizational change or a new way of doing things.
Ultimately, timely and cost savings versus social peace effort economic and organizational support for a future benefit and permanent. I said, a very difficult decision that portrays public officials, which differentiates between leaders of vision and short-term managers.
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